Terms & Conditions — Entrena+

Entrena+ is a training platform that connects coaches and athletes: the coach programs and assigns workouts and the athlete performs them, with metrics, wellness check-ins, nutrition plans and an AI assistant ("Sebastián"). It is a support tool, not a healthcare service.

The personal training relationship is between you and your coach. Entrena+ provides the tools; it is not a party to that relationship and is not responsible for the technical decisions your coach makes.

• You must be of legal age (18) to create an account for yourself.
• Minors may only use the Service through an account managed by their guardian, who creates it, supervises it and provides the necessary consents (including the processing of the minor’s data and, where applicable, their image).
• You are responsible for keeping your credentials confidential and for all activity on your account.
• The information you provide must be accurate and up to date.

Training, nutrition, supplementation, readiness and AI-generated content is informational and educational. It does NOT constitute medical, physiotherapy, clinical-nutrition, psychological or any other professional advice, and does not replace the judgment of a qualified professional.

Physical exercise carries inherent risks, including serious injury. By using the Service you represent that you are in adequate health to undertake physical activity and you voluntarily assume those risks. You — and, where applicable, your coach — decide what, how much and how to train.

Wearable and sensor metrics (heart rate, HRV, sleep, rep counts, recovery, etc.) are estimates that may be inaccurate; do not use them to make medical decisions.

Consult a healthcare professional before starting or changing your training, diet or supplementation, especially if you have a health condition, are pregnant or take medication. Train within your limits; if you feel pain or discomfort, stop. In an emergency, call the emergency services.

Some features automatically generate suggestions using artificial intelligence (plans, diets, shopping lists, supplements, technique analysis, assistant messages).

• AI responses may contain errors, inaccuracies or fabricated information ("hallucinations") and are provided without warranty of accuracy, suitability or of achieving any result.
• They are an aid, not a professional prescription: you and your coach must review them and decide before acting.
• AI processing may run on-device or via third-party providers (Anthropic, OpenAI), as detailed in the Privacy Policy. We do not use your data to train third-party models.

You may upload content to the Service (for example, technique videos and photos, posts to your circle/community, passport milestones, purchase receipts). You retain ownership of your content.

You grant us a limited, worldwide, non-exclusive, royalty-free license to host, store, reproduce and display your content for the sole purpose of operating and providing the Service (for example, showing it to your coach or circle, or running on-device or AI analysis). This license ends when you delete the content or your account, except for backups or retention required by law.

We do not sell your content or use it for advertising.

By uploading content, you warrant that:

• You own the rights or hold the necessary licenses and authorizations for that content.
• You have the consent of every identifiable person who appears and, if they are minors, of their parent or legal guardian.
• The content does not infringe copyright, trademarks, intellectual or industrial property, privacy, honor or image rights of third parties.
• The content is not unlawful, defamatory, violent, sexual, hateful, harassing, or in breach of any applicable law.

You are solely responsible for the content you upload and for the consequences of its publication or use.

You may not use the Service to:

• Upload or distribute unlawful content or content you have no right to share.
• Any content or conduct that endangers minors, including child sexual abuse material (zero tolerance; we will report it to the authorities).
• Infringe copyright, trademarks or other third-party rights.
• Harass, threaten, defame, or incite hatred or violence.
• Distribute malware, scrape, reverse-engineer, circumvent security or account isolation, or access data that is not yours.
• Impersonate people or entities, or use the AI or the Service for prohibited or deceptive purposes.

We may review, moderate, limit or remove content and suspend accounts that breach these Terms or the law, in line with the Digital Services Act (DSA).

If you find unlawful content or content that infringes your rights (including copyright or image rights), report it to hola@entrenaplus.com, indicating the content, its location and the reason. We will act on valid notices with due diligence.

The Service, its software, design, brand and the content we provide are owned by Entrena+ or its licensors and are protected. We grant you a personal, limited, revocable and non-transferable license to use the Service under these Terms. You may not copy, modify, create derivative works, decompile or reverse-engineer it, except as permitted by law.

If you send us ideas, comments or suggestions about the Service, we may use them freely, without obligation or compensation, to improve and develop the Service.

If you use the Service to provide your services to your athletes or clients (as a coach, club or academy), the professional and financial relationship with them is solely yours; Entrena+ only provides the tools.

• You are responsible for your qualifications, your advice and technical decisions, and for complying with the rules that apply to you (sports, health, tax, data-protection and consumer law).
• You must have the legal basis and consents needed to process your athletes’ data on the platform, especially if they are minors or health data.
• You are not an employee, partner or representative of Entrena+ and may not present yourself as such.
• You will hold Entrena+ harmless from claims by your athletes or clients arising from your services.

Some features require a paid plan, billed via Stripe (we do not store your card details). Price, frequency and conditions are shown before you subscribe.

• Auto-renewal: subscriptions renew for equal periods, at the then-current price, until you cancel. You can cancel any time from your account; cancellation takes effect at the end of the period already paid.
• Free trials: if you do not cancel before the trial ends, billing for the relevant plan will start.
• Price changes: we will give you reasonable advance notice; if you do not agree, you can cancel before they take effect.
• Taxes: prices may exclude taxes, which will be added where applicable.

Consumers (EU): you have a 14-day withdrawal right. If you expressly request and agree that the digital service begins immediately, you lose the withdrawal right once it is fully performed; otherwise, you keep the mandatory rights the law grants you. Unless required by law, periods already started are not refunded.

The Service may integrate with third-party services (for example, Strava, Apple Health, WHOOP, Garmin, the Stripe payment gateway and AI providers such as Anthropic or OpenAI). Those integrations are governed by each third party’s terms and policies, which you accept directly with them.

We do not control or take responsibility for third-party services, their availability or their content. You can revoke connections at any time from your account.

If you download the app from the Apple App Store, the following also applies, for Apple’s benefit:

• These Terms are between you and Entrena+, not Apple; Apple is not responsible for the app or its content.
• Apple has no obligation whatsoever to provide maintenance or support for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple and Apple may refund the purchase price, if any; to the maximum extent permitted by law, Apple will have no other warranty obligation.
• Entrena+ — not Apple — is responsible for addressing claims relating to the app (product liability, legal or consumer-protection non-compliance, and third-party intellectual-property infringement claims).
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
• You represent that you are not located in a U.S.-embargoed country or on a prohibited-party list, and that you will comply with applicable laws when using the app.

We process your personal data in accordance with our Privacy Policy and the GDPR. Where a coach, club or academy manages their athletes’ data on the platform, each party takes the role that corresponds to it (controller or processor) under data-protection law.

You agree to hold Entrena+ (Stephanie Sarria), its collaborators and providers harmless from claims, damages, losses and reasonable costs (including legal fees) arising from your content, your use of the Service, or your breach of these Terms or the law, in particular third-party claims regarding copyright, image, privacy or unlawful content.

The Service is provided "as is" and "as available". We do not warrant that it will be uninterrupted, error-free or fit for a particular purpose. AI features and analyses are provided on a best-effort basis, without warranty of results. This does not affect the statutory warranties the law grants you as a consumer.

To the maximum extent permitted by law, Entrena+ shall not be liable for indirect or consequential damages, loss of data or profit, or damages arising from your reliance on AI output, your content, your training decisions, or third-party services and integrations.

In any event, and except where liability cannot be excluded by law, Entrena+’s total aggregate liability arising from the Service or these Terms is limited to the greater of: (a) the amounts you paid us in the 12 months before the event giving rise to the claim, or (b) €100.

Nothing in these Terms excludes or limits liability that cannot be excluded by law (for example, for willful misconduct, for death or personal injury caused by negligence, or the mandatory consumer rights that apply to you).

We may suspend or terminate your access if you breach these Terms or the law. You may stop using the Service and delete your account at any time. Clauses that by their nature should survive (intellectual property, content warranties, indemnification and limitation of liability) remain in force after termination.

We may modify the Service and these Terms. We will post changes here and, if material, notify you in the app. Continued use of the Service after they take effect constitutes acceptance.

These Terms are governed by Spanish law. If you are a consumer, the mandatory consumer-protection rules of your EU country of residence also apply and you may bring proceedings before the courts of your domicile. Otherwise, the parties submit to the courts of Palma de Mallorca.

The European Commission provides an online dispute resolution platform: https://ec.europa.eu/consumers/odr.

• Severability: if any clause is invalid, the rest remains in full force.
• Entire agreement: these Terms and the Privacy Policy are the entire agreement between the parties regarding the Service.
• Assignment: you may not assign your rights without our consent; we may assign these Terms to a successor of the business.
• Waiver: our failure to enforce a right at any time is not a waiver of enforcing it later.
• Force majeure: we are not liable for breaches caused by events beyond our reasonable control.
• Communications: you agree to receive Service-related communications electronically (in the app or by email).
• Except as provided for Apple (clause 13), there are no third-party beneficiaries of these Terms.

Stephanie Sarria — Gran Vía Asima 20, 07009 Palma de Mallorca, Spain — hola@entrenaplus.com · hola@entrenaplus.com · hola@entrenaplus.com